Frequently Asked Questions
1. What types of vacation rentals do you offer?
Our Key West vacation rentals are located throughout our 2-mile by 4-mile Island. We offer a number of complete private homes as well as condominiums, townhomes and suites. All of the properties we represent have passed our high standards for quality and location.
2. What are the properties’ amenities?
All of the rental properties in Key West that we represent come fully furnished with complete kitchens including microwave, blender, coffee maker, toaster, pots and pans, dishware; all linens and towels are included too. Most have washer/dryer in the property
3. How do we get to our property?
A complete welcome package will be waiting for you at our office upon your arrival with a map and driving directions to your property, 2 sets of keys, and other important information.
4. Do the properties have telephones and computer connections?
Many of our Key West rental properties have telephones and calls are free in the local calling area, which covers the entire island. Please use a calling card or cell phone for long distance calls, or call collect. You can use the telephone line for dialup computer access to your Internet Service Provider. Properties that have high-speed access or WIFI are noted.
5. Can I pay for my stay with a credit card?
We are happy to accept Visa and MasterCard, personal check or money order, and we can accept wire transfers for a nominal fee.
6. Is there a security deposit?
A damage deposit is required with your final payment in a monthly rental; we accept cashier’s checks, money orders or cash. Security deposit will be refunded within 45 days after departure, provided all rental conditions are met, including: property left reasonably clean and without damage, dirty dishes loaded into dishwasher, no excessive laundry left, garbage disposed of properly in outdoor container and furniture left in original location. Some of our weekly rentals require a security deposit which is refunded within 14 days unless there was damage and we’re waiting on quotes for repair. For our weekly rentals, we also offer a damage waiver, which is non-refundable and waives your responsibility for accidental damage. If you accidentally damage anything in the property and notify us prior to your check out, the damage waiver will cover the cost of the repair up to $500.00.
7. What if I have to cancel?
For cancellations made 61-90 days prior to arrival date, the guest is entitled to a full refund minus a $150.00 cancellation fee. All cancellations must be in writing and acknowledged by At Home In Key West, Inc. Guest acknowledges that cancellations made 60 days of arrival are non-refundable. The guest’s decision with respect to the purchase of trip insurance will affect the guest’s rights in the event of a hurricane threat, mandatory hurricane evacuation or hurricane aftermath that may prevent travel to Key West or ability to complete your stay.
8. Who do I call if there is a problem after I arrive?
The On-Call agent can resolve most problems that might arise during your stay, such as broken appliances, getting locked out, or other maintenance issues after business hours. On-Call agent phone is 305-797-5597. Of course, you can always call us at the office at 305-296-2594 from 9 am to 5 pm weekdays, or 10am to 2pm on Saturdays.
9. Is there a daily maid service?
Your Key West vacation house or condo rental will have been thoroughly cleaned just prior to your arrival. We do not provide daily or weekly maid service but we can arrange for it at an additional charge. We provide soap, tissue, trash liners and dish soap to start you off when you arrive. Additional items are the guest’s responsibility.
10. Do we need to leave the property like we found it?
We do not expect you to clean the house or condo before you leave (you’re on vacation!) but we do ask that you put all dirty dishes in and set the dishwasher, gather and bag all garbage and start a load of laundry.
11. This is my first trip to Key West; what should I bring?
Dress attire in Key West is very casual. Shorts and T-shirts are acceptable almost everywhere; however, because of our diversity don’t feel as though you can’t put on the Ritz for a night out. Don’t forget your flip-flops and your sunblock!! Sudden rain showers are not unusual so light rain gear and umbrellas aren’t a must but not a bad idea. You will most likely walk quite a bit as you explore our city and all its history so at least one pair of comfy shoes is always a good idea. Remember to bring your confirmation and welcome letter that we send you with directions to our office and lockbox codes.
12. Does the property have private parking? If not, where can we park?
Key West is a small island and parking is limited. If you have special parking requirements such as a camper, any type of trailer, wave runner, etc. you must make prior arrangements. Special parking requirements may include oversized vehicles, such as some models of SUV and pick-up trucks. All additional arrangements are the guest’s responsibility. Unless specifically noted no off-street parking is available.
Odds and Ends
Being in the tropics we do have geckos, lizards, ants, chickens, iguanas and cats roaming happily. Ants are the only real complaint (other than a proud rooster without a watch!). To best combat these ingenious critters, do not leave ANY open food out. Even crackers and sealed bread can attract these wondrous beasts. After making your margaritas and piña coladas make sure you wipe up the countertops and rinse the blender or you WILL be the party spot for unwanted guests.
Key West is not known for our beaches. Most of our beaches are man made. Because of the protection of the Coral Reef, we do not have the wave action needed to deposit sand on the beaches; however, we do have regular tides. In order to truly enjoy the tropical waters of the Keys you should plan at least one boat outing during your stay.
Because of the nature of our island, constantly exposed to salt water and air, there always seems to be some kind of construction going on whether it be a neighbor working on their property or the city repairing our streets. Your patience is certainly appreciated.
Shopping on our island is a real treat from the small private boutiques to some of the larger chain stores; you will find many treasures to take back home. We recommend you look off the beaten path to the waterfront, Caroline and Simonton Streets to find some more interesting items.
Most of all relax and enjoy our island.
FOR MORE INFORMATION, VISIT OUR TERMS AND REQUIREMENTS.